Effective Starting: May 24th, 2018
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand;
What information we collection about you.
> How we use information we collect.
> How long we keep the information we collect
> How we share information we collect.
> How we store and secure information we collect.
> How to access and control your information.
> Other important privacy information.
> Contact us with questions or feedback
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree to our policy, do not access or use our Service or interact with any other aspect of our business.
What information we collect about you
We collect information about you when you provide it to us, when you use our service and when other sources provide it to us, as further described below.
Contact Information, such as first and last name, email address, business address and phone number;
Billing Information, such as card number and billing address;
Unique identifiers, such as email addresses, internal identifiers or passwords;
Information about your business such as company name, business type, staff names.
Information about your mobile device (if using our app) system version, model, the app version and push notification identifier.
We may also collect, from you, personal information about your contacts such as a Name and email address where we can send receipts of your purchases. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
With every business that signs up to the service we may collect, from you, personal and business specific information in relation to creating social media content about your business. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at the contact information below.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Information Others Provide to Us – We may receive information from others that you have authorised that third party to provide to us. This could include the initial information to enable us to contact you (e.g. your full name, your email address and your business type).
How we use information we collect
The personal information as indicated being collected above is used for billing, identification, authentication, service improvement, delivering the service, research, and contact.
How long we keep the information we collect
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you.
Marketing Information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using our service.
How we share information we collect
With Third Party Business Partners:
We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services. If you do not want us to share your personal information with these companies, contact us at the contact information below.
With Service Providers:
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us, to which these services may include:
> Payment processing
> Providing customer service
> Sending transactional communications
> Sending marketing communications
> Conducting research and analysis
Providing cloud computing infrastructure
> How we store and secure information we collect.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it’s received. Really Social ensures that your private data remains confidential and restrict access to this data to Really Social employees, contractors and agents who need to know your information in order to operate or improve the service we provide. All individuals are bound by confidentiality agreements and may be subject to discipline, including termination or criminal prosecution, if they fail to meet these obligations.
If you have any questions about the security of your personal information, you can contact us at the contact information below. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Please note that the internet is not a secure medium and although we will do our best to protect your data, we cannot guarantee the security of any data transmitted to the Really Social website or through Really Social itself. Any transmission is at your own risk.
Where we utilise third parties to help provide our services, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.
Where we have given you (or where you have chosen) a password which enables you to access our mobile and web application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Credit Card Details
You will need to provide your credit card details in order to “subscribe” to our service. This information is passed directly to our payment provider Moonclerk which then passes this information onto stripe.
How to access and control your information
You have the right to request a copy of the information we hold about you, or object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, digital format. Upon request Really Social will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at the contact information below. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Other important privacy information.
Our policy towards children
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
You may sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at the contact information below.
We may change this policy from time to time. We will post any privacy notice changes on this page and, if the changes are significant, we will make sure that this is sent to you via an email notification. We will also keep an archive of privacy policies for your review. We encourage you to review our privacy policies whenever you use the service to stay informed about our standards and practices and the ways you can help protect your privacy.
This Policy was last amended 24th May 2018
Contact us with questions or feedback
Your information is controlled by Really Social Media Ltd. If you have any questions or concerns about how your information is handled, contact us using the details below.
Really Social Media
17 Cross Street Court,